FAQs

To ensure a secure and seamless payment process, we utilize Shopify Payments by Shopify. Your payment is protected, providing you with confidence.

To apply a promo code, simply input it in the "Discount Code" field during the checkout process. Make sure it is entered correctly before completing your order, as it may not be possible to apply it afterwards.

Absolutely! Once your order is dispatched, you will receive tracking information via email automatically. This allows you to follow your order until it arrives at your location. Track Your Order

If you have any questions about your order, our dedicated customer support team is here to help. Contact us at Support@Luxios.shop. Please provide your email and order number for faster assistance.

To alter or cancel your order, please reach out to Customer Service at Support@Luxios.shop. We will do our best to accommodate your request. Please note that cancellations may not be possible once an item has shipped. For further details, refer to our Refund and Return Policy.

If you experience delays or complications with your order delivery, please check with the carrier to confirm the shipping address. Additionally, supplying your phone number can aid in filing a carrier claim to track your package, usually within a week.

After your return is accepted, keep track of the return tracking number. Once the item reaches our warehouse, we will process your refund within 2-3 business days.

For products that require assembly, instructions are included with the product packaging. If you need further assistance, please reach out to our customer service at Support@Luxios.shop, and we can provide you with online instructions for your item.